Hakone Tozan Railway Co., Ltd., which operates a 15km-long railway linking Odawara City, Kanagawa Prefecture and Gora Hakone Town. Hakone Gora Park, run by the Hakone Tozan Railway, was opened in Hakone in 1914 and is the first French-style garden in Japan and a registered monument of the country. Due to the nature of Hakone, this park is also visited by many foreign tourists, and also uses the Mega Peak.
No inbound measures needed during normal times
The main gate of Hakone Gora Park. Foreign visitors were also prominent on this day.
20% of all visitors are foreign tourists. However, communication during normal times is primarily exchange for ticket purchase at the time of entry, and there are multilingual pamphlets and signboards in the park, so there is no need to introduce special inbound measures equipment. did.
In the depths of the park, you can see a plume of smoke rising from Mt. Soun.
きっかけは火山活動の活性化
However, several years ago, news about volcanoes began to appear frequently in Japan, and at the same time the number of foreign tourists visiting Japan increased, so `` What are the emergency measures for foreigners in the facility? Are you there? " Then, after discussing how to respond, we came to the introduction of Mega Peak.
In addition to Mega Peak, a speech translator has been introduced, which is useful for daily customer service. However, depending on the complexity of the topic, etc., I am worried about the content of the translation, so I believe that the recorded Mega Peak can be relieved in an emergency. One of the charms is that it can be broadcast to a wide area at once because it is connected to a broadcaster in the park.
Multilingual map in the park.
Although the staff that can be used is still limited, Mega Peak can also search by voice number, so the operation is decided to say "what number to ring when there is a fire". Because of that, it is easy to use, so we will spread it to multiple staff in the future.
また、火災や地震、火山噴火などを想定した防災訓練を定期的に実施したり、その対策として防災用品を取り揃えたり、と徐々に防災対策を行っています。
防災対策と言うとどうしても何かが起こった後の結果を基に改善、と言う流れになってしまいますが、気づいた事から今後起こりうる有事に備えて行きたいと考えています。
箱根強羅公園/ 箱根登山鉄道様
Web site https://www.hakone-tozan.co.jp/gorapark/
Sales partner
